Table of Contents
1. Introduction
Welcome to Zenva ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video creation platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
Personal Information
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Payment and billing information
- Profile information and preferences
Usage Information
- Information about how you use our services
- Videos created, templates used, and features accessed
- Device information (IP address, browser type, operating system)
- Log data and analytics information
3. How We Use Your Information
We use the information we collect for various purposes:
- To provide, maintain, and improve our services
- To process your transactions and manage your account
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To communicate with you about products, services, and events
- To monitor and analyze trends, usage, and activities
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: We may share your information with your explicit consent
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a structured format
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: Komplek Ruko The Airport City No. A3C & A3D, Desa/Kelurahan Kec. Teluknaga, Kab. Tangerang, Provinsi Banten, Kode Pos: 15510
- Phone: (021) 54231444
